Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the Rogers Heirloom website and services. By using our website, submitting a form, booking services, or purchasing an offering, you agree to these Terms.
1) About Rogers Heirloom
Rogers Heirloom provides private chef services and culinary experiences, including (but not limited to) in-home dining, private events, and cooking classes.
2) Booking & Service Requests
When you request services through our website or by contacting us, you agree that:
The information you provide is accurate and complete.
Booking availability is not guaranteed until confirmed by Rogers Heirloom.
Menus, pricing, and service details may vary based on guest count, location, dietary needs, timing, and event requirements.
3) Payments
If you purchase or reserve services:
Payments may be required in full or in part to confirm a booking.
Payment processing may be handled through third-party providers.
We do not store full payment card details on our servers.
4) Cancellations & Rescheduling
Cancellations and rescheduling requests must be submitted as early as possible. Refund eligibility (if any) may depend on factors such as timing, preparation costs, and the nature of the booking. If you need to cancel or reschedule, please contact us directly using the information in the “Contact” section below.
5) Client Responsibilities
For in-home services and events, you agree to:
Provide a safe working environment and reasonable access to the kitchen/work area.
Inform us of allergies, dietary restrictions, and relevant preferences prior to the event.
Ensure an appropriate adult is present for the duration of on-site services.
Follow any reasonable instructions related to safety and food handling.
6) Food Allergies & Dietary Restrictions
We take allergies and dietary restrictions seriously, but we cannot guarantee a completely allergen-free environment due to factors beyond our control (including ingredients used in your home and cross-contact risks). You are responsible for informing us of allergies and dietary needs before your event.
7) Text Messaging & Communications (SMS)
If you provide your phone number and opt in to receive messages, you agree to receive SMS communications from Rogers Heirloom related to:
Booking confirmations and reminders
Service updates and customer support
Follow-ups on your request or booking
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP. For help, reply HELP.
You agree not to use our SMS communications for unlawful or abusive purposes, and you understand that consent to receive messages is not a condition of purchasing services.
8) Intellectual Property
All website content, including text, images, logos, and branding, is the property of Rogers Heirloom or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.
9) Prohibited Use
You agree not to:
Attempt to disrupt or interfere with our website or systems
Use the website for unlawful, misleading, or harmful activities
Submit false information or impersonate another person
10) Disclaimer
Our website and services are provided “as is” and “as available.” While we aim to provide a high-quality experience, results may vary based on preferences, ingredients, and event conditions.
11) Limitation of Liability
To the fullest extent permitted by law, Rogers Heirloom will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services.
12) Changes to These Terms
We may update these Terms from time to time. Updates will be posted on this page with a revised effective date. Continued use of the website or services after changes indicates acceptance of the updated Terms.
13) Contact
For questions about these Terms or for booking/cancellation requests, contact:
Rogers Heirloom
Email: ian@rogersheirloom.com
Phone: (979) 224-2450
Website: https://www.rogersheirloom.com