Privacy Policy

Rogers Heirloom (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website and services.

1) Information We Collect

We may collect the following information when you interact with us, book services, request a quote, or contact us:

  • Contact information (such as your name, email address, phone number)

  • Service details you provide (such as event details, preferences, dates, location, and special requests)

  • Payment and transaction information (processed through our payment providers; we do not store full payment card details on our servers)

  • Website usage information (such as pages visited, device type, and general analytics data collected through cookies or similar technologies)

2) How We Use Your Information

We use your information to:

  • Provide and manage our services (in-home dining, private events, cooking classes, and related offerings)

  • Respond to inquiries and communicate about scheduling, bookings, and service updates

  • Send confirmations, reminders, and customer support messages

  • Improve our website and services

  • Comply with legal and regulatory requirements

3) SMS/Text Messaging (A2P Compliance)

If you provide your phone number and opt in to receive text messages, you consent to receive messages from Rogers Heirloom related to:

  • Booking confirmations and reminders

  • Service updates and customer support

  • Follow-ups about your request or booking

Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP. For help, reply HELP.

We do not sell your phone number or share it with third parties for their marketing.

4) Sharing of Information

We may share information only as needed to operate our business, such as with:

  • Service providers that help us run our website, scheduling, communications, and payment processing

  • Legal or regulatory authorities if required to comply with law, protect our rights, or prevent fraud

We do not sell your personal information.

5) Cookies and Analytics

Our website may use cookies and similar technologies to help the site function, understand traffic, and improve user experience. You can control cookies through your browser settings.

6) Data Security

We take reasonable administrative, technical, and physical measures to protect your information. No method of transmission or storage is 100% secure, but we work to safeguard your data.

7) Your Choices

You may:

  • Request access to or deletion of the personal information you’ve submitted to us (subject to legal and business recordkeeping needs)

  • Opt out of marketing communications at any time

  • Opt out of SMS by replying STOP

8) Children’s Privacy

Our services and website are not intended for children under 13, and we do not knowingly collect personal information from children.

9) Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10) Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Rogers Heirloom
Email: ian@rogersheirloom.com
Phone: (979) 224-2450
Website: https://www.rogersheirloom.com